Yay, GeekSquad adventure continues... :/

Well, I got a phone call apparently from GeekSquad about the issue last year where they cleaned out my bank account. They left a message on my voice mail, and sent me an email asking to verify information for refunding me on the charges. So, that is what I did. I called them in order to provide the information, and I gave the information to the GeekSquad representative that I had on the phone. The then accidentally let slip some information, but then said that I had to reply to the email with the very same information that I had just given over the phone... and they would call me.

Again, I called them and verified the information. They then tell me to email them the information that I just gave them, and wait for them to call me.

But, this is the little gem of information that I got from my phone call with the GeekSquad representative. The account has my bank information filed in it. It has my email address filed in it. It has my phone numbers filed in it. It is NOT in my name. They can't tell me who's name it is in, even if it does have all my information on the account.

So now I am sitting, waiting for a phone call for something that should have been resolved when I called them and verified the information. Actually, it should have been resolved last year when I first filed the claim and had to go through the filing of a Fraud Report with my bank. Resulting in me getting new cards and having to reset other things with the information. Luckily, after a conference call with GeekSquad, my bank, and myself my bank found in my favor and removed all the overdraft and late payment fees that were placed on my bank account from GeekSquad cleaning out my account and dropping it into a negative balance.

Waiting by my phone now for a call from them so that maybe, finally things shall be resolved. After the run around that I had been getting I hope that it shall be. Before this phone call and email I had been in formed by GeekSquad that they had no record of me contacting them or that a claim had been made against the billing charges. But since the billing cycle has come around again, suddenly they do. Funny isn't it?

*EDIT*

As of 2:50 PM EST the issue has been resolved and I shall be getting a full refund of things, as well as a copy of the contract that was made using my information. Bit of a WTF moment when it was revealed who's name was on the contract. I won't mention the person here, but it was shocking to me.